Warranty Information

Select a product below to view its warranty information.

Warranty periods vary dependant on domestic and commercial use.

Please contact us with any questions you may have regarding product warranty.

For further details, please select an individual product.

Category

Product

  Model Number Date From Domestic Warranty Commercial Warranty
Water Heaters
DHE 18 AU
DHE 27 AU
1 June 2013 5 years full parts and labour 1 year full parts and labour
DEL 18 AU
DEL 27 AU
1 June 2013 5 years full parts and labour 1 year full parts and labour
DHB-E 18 AU
DHB-E 27 AU
DHB-E 13 AU
DHB-E 13 SLi
1 June 2013 5 years full parts and labour 1 year full parts and labour
SimpleX 1 January 2012 2 years full parts and labour 1 year full parts and labour
DHF 13 C AU
DHF 15 C AU
1 January 2012 5 years full parts and labour 1 year full parts and labour
DHCE 6/50
DHCE 8/50
DHCE 8/60
1 January 2014 5 years full parts and labour 1 year full parts and labour
DHC 4
DHC 6
DHC 8
1 June 2013 5 years full parts and labour 1 year full parts and labour
SNU 5
SNU 10
SN 5
SN 10
1 June 2013 5 years full parts and labour 1 year full parts and labour
SHC 10 AU
SHC 15 AU
1 January 2016 7 years cylinder
3 years all other components
1 year full parts and labour
Renewables
WWK 300A
WWK 300AH
1 January 2012 5 years cylinder and condenser
2 years sealed refrigeration system (including compressor, evaporator, valves and associated pipe work)
2 years all other electrical componentry
2 years full parts and labour
WWK 222
WWK 222H
WWK 302
WWK 302H
1 July 2015 5 years cylinder and condenser
2 years sealed refrigeration system (including compressor, evaporator, valves and associated pipe work)
2 years all other electrical componentry
2 years full parts and labour
LT-50 1 May 2015 2 years full parts and labour 2 years full parts and labour
LWZ 70E
LWZ 170E Plus
LWZ 370 Plus
1 May 2015 2 years full parts and labour 2 years full parts and labour
Room Heating
CNS 100
CNS 150
CNS 200
CNS 250
1 July 2013 5 years full parts and labour 5 years full parts and labour
CK 20S
CKZ 20S
1 July 2013 5 years full parts and labour 5 years full parts and labour
Electric Under Tile Heating (FTM & FTB) 1 January 2014 7 years full parts and labour 7 years full parts and labour
HTE 4
HTE 5
Ultronic
1 July 2013 5 years full parts and labour 5 years full parts and labour
Water Filtration
Stream 4
Stream 3
1 January 2012 5 years housing
1 year other (ex. cartridges)
5 years housing
1 year other (ex. cartridges)

Errors excepted. Subject to changes.