Warranty
Select a product below to view its warranty information.
Warranty periods vary dependant on domestic and commercial use.
Please contact us with any questions you may have regarding product warranty.
For further details, please select an individual product below.
| Model Number | Date From | Domestic Warranty | Commercial Warranty | |
| Water Heaters | ||||
| DHE 18 AU DHE 27 AU |
1 June 2013 | 5 years full parts and labour | 1 year full parts and labour | |
| DEL 18 AU DEL 27 AU |
1 June 2013 | 5 years full parts and labour | 1 year full parts and labour | |
| DHB-E 18 AU DHB-E 27 AU DHB-E 13 AU DHB-E 13 SLi |
1 June 2013 | 5 years full parts and labour | 1 year full parts and labour | |
| SimpleX | 1 January 2012 | 2 years full parts and labour | 1 year full parts and labour | |
| DHF 13 C AU DHF 15 C AU |
1 January 2012 | 5 years full parts and labour | 1 year full parts and labour | |
| DHCE 6/50 DHCE 8/50 DHCE 8/60 |
1 January 2014 | 5 years full parts and labour | 1 year full parts and labour | |
| DHC 4 DHC 6 DHC 8 |
1 June 2013 | 5 years full parts and labour | 1 year full parts and labour | |
| SNU 5 SNU 10 SN 5 SN 10 |
1 June 2013 | 5 years full parts and labour | 1 year full parts and labour | |
| SHC 10 AU SHC 15 AU |
1 January 2016 | 7 years cylinder 3 years all other components |
1 year full parts and labour | |
| Renewables | ||||
| WWK 300A WWK 300AH |
1 January 2012 | 5 years cylinder and condenser 2 years sealed refrigeration system (including compressor, evaporator, valves and associated pipe work) 2 years all other electrical componentry |
2 years full parts and labour | |
| WWK 222 WWK 222H WWK 302 WWK 302H |
1 July 2015 | 5 years cylinder and condenser 2 years sealed refrigeration system (including compressor, evaporator, valves and associated pipe work) 2 years all other electrical componentry |
2 years full parts and labour | |
| LT-50 | 1 May 2015 | 2 years full parts and labour | 2 years full parts and labour | |
| LWZ 70E LWZ 170E Plus LWZ 370 Plus |
1 May 2015 | 2 years full parts and labour | 2 years full parts and labour | |
| WPL 25 AC / 25 ACS WPL 17 ACS classic WPL 24 I WPL 57 |
1 October 2017 | 5 years full parts and labour | 5 years full parts and labour | |
| WPF 13 S / 13 / 16 WPF 20 / 27 / 35 / 40 / 52 / 66 WPF 10M / 13M / 16M |
1 October 2017 | 5 years full parts and labour | 5 years full parts and labour | |
| Room Heating | ||||
| CNS 100 CNS 150 CNS 200 CNS 250 |
1 July 2013 | 5 years full parts and labour | 5 years full parts and labour | |
| CK 20S CKZ 20S |
1 July 2013 | 5 years full parts and labour | 5 years full parts and labour | |
| Electric Under Tile Heating (FTM & FTB) | 1 January 2014 | 7 years full parts and labour | 7 years full parts and labour | |
| HTE 4 HTE 5 Ultronic |
1 July 2013 | 5 years full parts and labour | 5 years full parts and labour | |
| Water Filtration | ||||
| Stream 4 Stream 3 |
1 January 2012 | 5 years housing 1 year other (ex. cartridges) |
5 years housing 1 year other (ex. cartridges) |
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